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ACS · Agency plan

Administration for Children's Services

Preliminary REP pages 38-44

Plan area: Children, Youth, Older Adults & Families

2 Short-Term 4 Medium-Term 5 Long-Term

Mission & Commitment

The Administration for Children's Services protects and promotes the safety and well-being of New York City's children, young people, families, and communities by providing high quality child welfare, juvenile justice, and childcare assistance. ACS is committed to reducing and eliminating disparities in the child welfare, juvenile justice, and childcare assistance systems through partnering with other system stakeholders. ACS sees it as our responsibility and our role because it is our mission to protect children and promote the success of children, families, and communities. To fulfill that mission, we need to ensure that our system is equitable and that an individual's or family's race or ethnicity does not impact their experience in ACS systems. ACS extends our deepest gratitude to the late Tyler James, Director of Race Equity Strategies. Tyler's leadership and vital contributions during the development of this report were instrumental to its completion.

Spotlight wins

School Based Early Support RFP resulted in 16 awards for programs that began at the start of FY25. ACS has re-envisioned the model for programs formerly known as ACS Beacon Prevention to partner closely with schools to connect families to supports and services well before concerns warrant a call to the SCR. Providers connect families to community resources, assist with case management, support caregivers, and avoid unnecessary child welfare investigations. Partnering schools are concentrated in TRIE neighborhoods.Successful RFP resulting in 27 new contracts for Family Enrichment Centers (FECs). FECs are walk-in centers co-designed with and for local families and community members with the goal of strengthening family protective factors, including social connectivity, access to concrete resources, and economic mobility. Family Enrichment Centers are in TRIE neighborhoods.Expanded Parents Empowering Parents (PEP) citywide. As of November 30, 2025, over 90 parent advocates have been hired across 20 foster care agencies. The Parents Empowering Parents strategy embeds parent advocates in all Enhanced Family Foster Care (EFFC) case planning units.Since January 2023, ACS has conducted or co-led 435 presentations reaching 27,000+ mandated reporters in New York City. Sessions provide information about new training requirements and guidance on when a report to the SCR is and is not necessary, shifting messaging from 'when in doubt, call the SCR' to 'you can support a family without having to report a family'. Over 230 sessions reaching 16,000+ school and childcare staff; over 110 sessions reaching 6,000+ social services staff; over 70 sessions reaching 3,000+ health and mental health staff.

Short-Term Goals

Launch school-based early support prevention services that assist families proactively, minimizing the risk of involvement with child protection

Population focus: Children & families

Outcome & strategies

Outcome: By FY 2026, serve at least 800 families annually through these services.

  • Monitor and support the development and implementation of this program model for the 11 providers who received a total of 16 contracts
  • Collect and analyze data systematically to identify trends and make informed recommendations for expanding this model, if appropriate

Goal ID: ACS-G01

Increase community-based referrals to prevention services that support families, minimizing the risk of involvement with child protection

Population focus: Children & families

Outcome & strategies

Outcome: By the end of 2026, increase referrals from community-based pathways.

  • Collaborate with Health & Hospitals to train social workers, physicians, and staff at select hospitals to best identify and connect patients to beneficial family support services
  • Increase awareness amongst families of the Prevention Support Line to connect them to prevention services

Goal ID: ACS-G02

Medium-Term Goals

Continue to invest in training ACS staff and providers to provide quality services to the communities most impacted by ACS and to foster a psychologically safe work environment that embraces equity and transparency

Population focus: Agency staff / employees

Outcome & strategies

Outcome: By 2028, increase in staff participating in ACS Leadership Institute programming.

  • ACS' Workforce Institute to provide motivational interviewing training to direct service staff, leadership, and providers to listen to the perspectives of families and accurately identify their needs
  • ACS' Workforce Institute to offer Building Coaching Competency training for all direct service staff to support critical thinking
  • Strengthen the organizational and leadership culture to support open discussions without fear of retaliation, facilitate learning, and increase engagement
  • Continue training Child Protection Specialists (CPS) in providing families with new written information about their rights and supportive services regarding CPS requests to enter and assess the safety of the children
  • Continue development of programs under the ACS Leadership Institute including Executive Coaching (6-hour coaching sessions for senior leaders) and LEAD (Leading and Exploring Through Accountability and Development, 11-month program for mid-level leaders) and Learning, Evolving and Advancing Professionally (LEAP, program for supervisors in child protection)

Goal ID: ACS-G03

Prioritize City investment into the development of community spaces that contribute to healthy child development and family strength, including but not limited to priority neighborhoods identified by the Taskforce on Racial Inclusion & Equity (TRIE)5

Population focus: Children & families

Geographic focus: TRIE priority neighborhoods

Outcome & strategies

Outcome: By 2028, ensure implementation of Family Enrichment Centers (FECs) in priority TRIE neighborhoods.

  • Support the launch of 27 new Family Enrichment Centers (for a total of 30 citywide). FECs are walk-in centers co-designed with and for local families and community members with the goal of strengthening family protective factors, including social connectivity, access to concrete resources, and economic mobility

Goal ID: ACS-G04

Continue to decrease unnecessary child welfare reports by promoting citywide culture shift among mandated reporters from “when in doubt, call the SCR” to “you can support a family without having to report a family,” when a child is not in danger of maltreatment

Population focus: Children & families

Geographic focus: Citywide

Outcome & strategies

Outcome: By 2028, partner with City and State agencies to ensure that both the legal requirements about what must be reported to the SCR, and how mandated reporters can support families who need help, are included in trainings for mandated reporters across public schools, health and mental health providers, and social service providers.

  • Continue to partner with City and State agencies to expand ACS training for mandated reporters on 'The Evolving Focus of Child Welfare: Addressing Over-Reporting and Providing Family-Centered Supports' across public schools, health and mental health providers, and social services, including those contracted with ACS

Goal ID: ACS-G05

Strengthen restorative approaches to addressing conflict in juvenile justice settings

Population focus: General

Outcome & strategies

Outcome: By 2028, ensure restorative justice practices are embedded within secure detention.

  • Continue recruiting, training, and developing restorative justice facilitators within the Division of Youth and Family Justice
  • Convene restorative justice circles to collectively repair harm between youth, family members, and employees

Goal ID: ACS-G06

Long-Term Goals

Ensure a fully staffed and supported workforce, prioritizing critical frontline titles, to facilitate high-quality service delivery and prevent high caseloads from leading to inequitable outcomes for families

Population focus: Children & families

Outcome & strategies

Outcome: By 2034, on a continuous basis hire critical frontline staff ahead of attrition so that actual headcount is not below 85% of budgeted headcount.

  • Expand and implement recruitment strategies to support efficient hiring and onboarding for critical frontline titles ahead of attrition
  • Continue to hire operational support staff in key positions to support critical frontline staff

Goal ID: ACS-G07

Support young people in preventing contact with the juvenile justice system and strengthen re-entry for those in the juvenile justice system and provide support in their communities

Population focus: Youth

Outcome & strategies

Outcome: By 2034, ensure that 100% of juvenile justice strategies have a focus on prevention and rehabilitation and expansion of community-based programs.

  • Assess the efficacy of existing juvenile justice prevention and early intervention strategies
  • Explore the expansion of community-based programs to serve young people before they come to the attention of the Family Court
  • Expand Fair Futures to provide youth with coaches, and housing and educational specialists to put them on a path to success and independent living

Goal ID: ACS-G08

Strengthen existing initiatives with Foster Care Providers to ensure timely permanency and well-being of youth

Population focus: Youth

Outcome & strategies

Outcome: By 2034, ensure that 100% of foster care practices and strategies prioritize timely permanency, safety, and stability and enhanced wellbeing.

  • Expand kinship foster care placement to support successful reunification of children to their families
  • Continue to work with Foster Care Providers to advance respectful and effective practices with families that lead to timely, safe, and stable placements
  • Continue to leverage initiatives such as Fair Futures, College Choice, and Career Choice to bolster youth well-being

Goal ID: ACS-G09

Continued development of Collaborative Assessment, Response, Engagement and Support (CARES) program

Population focus: General

Outcome & strategies

Outcome: By 2034, ensure that more than 30% of cases are diverted to the CARES program.

  • Continued expansion of units within the Division of Child Protection. CARES is an alternative response to a child welfare investigation for low- and moderate-risk reported concerns of alleged child abuse and maltreatment. It includes an assessment of the safety of the children. In 2014, CARES began in four Division of Child Protection units and presently ACS has 64 CARES units within the Division of Child Protection located throughout NYC.

Goal ID: ACS-G10

Strive to ensure that first-hand experiences of families and youth impacted by child welfare and juvenile justice guide our work

Population focus: Youth; Children & families

Outcome & strategies

Outcome: By 2034, ensure robust infrastructure and processes for working with parent advocates and parents/youth involved or formerly involved with our systems and continue to use youth experience and family experience surveys to guide decision-making.

  • Continued development of Parents Empowering Parents (strategy embeds parent advocates in all Enhanced Family Foster Care (EFFC) case planning units)
  • Continued development of parent and youth advisory bodies
  • Continued use of youth and family experience surveys
  • Collaborate with Commission on Racial Equity (CORE) to engage stakeholders with lived experience around systems improvement and accountability

Goal ID: ACS-G11