Equitable Service Delivery

Increase community-based referrals to prevention services that support families, minimizing the risk of involvement with child protection

Focus: Children & families

Support new and growing businesses in advanced manufacturing, clean technology, and emerging industries ecosystems by increasing awareness of opportunities for tenancy among potential small business tenants and positioning BNYDC to be a centralized and coordinating hub for small businesses, including M/WBEs

Focus: M/WBE owners

Increase investment in translation and interpretation services to promote language accessibility and ensure that agency information is accessible to diverse New Yorkers

Focus: Immigrants / LEP

Ensure that BIC’s website is fully accessible in plain language and includes reference materials for new applicants, licensees and registrants, and the public to eliminate information deficits

Focus: General

Ensure all CEC public facing material is accessible to diverse communities through meeting Local Law 30 25and plain language requirements

Focus: General

Develop culturally competent communication and outreach strategies that leverage the arts to engage New Yorkers of diverse backgrounds

Focus: General

Reduce language barriers for voters who prefer interpreter assistance in elections

Focus: General

Collaborate with other agencies to introduce and encourage the usage of participatory processes to determine agency resource allocation

Focus: General

Increase agency among low income and diverse New Yorkers on how the city allocates funding to invest in community priorities

Focus: General

Pursue increased agency visibility, presence, and engagement in communities, focused on Taskforce on Racial Inclusion & Equity (TRIE) neighborhoods and neighborhoods experiencing high levels of bias-related harms

Focus: General · TRIE priority neighborhoods

Promote economic stability for all Commission team members by ensuring that all salaries are above NYC’s “True Cost of Living” (TCOL) threshold

Focus: General

Prioritize agency resources to address historical inequities in underserved neighborhoods

Focus: Underserved communities · Underserved neighborhoods (unspecified)

Evaluate existing outreach strategies to determine whether and how they need to be modified to more effectively engage with tenants and homeowners in marginalized communities

Focus: Underserved communities

Build upon equity and inclusion in the workplace through ensuring equitable access to mental health, stress management, wellness, and conflict resolution across all levels

Focus: General

Analyze the impact of agency penalties to address any potential disproportionate impact on owners of one- two- or three family buildings

Focus: Children & families

via work of DCP’s Community Planning and Civic Engagement Studio (CPE), continue to build relationships, to increase trust, and transparency, and to facilitate stronger partnerships with the communities we serve and our stakeholders to create avenues for share decision-making

Focus: General

Reduce barriers to employment within city government by reforming the city’s minimum qualification requirements (MQR) for civil service titles

Focus: General

Enhance access to medical debt relief and financial counseling for New Yorkers

Focus: General

Expand participation in NYC Free Tax Prep program to increase access to tax credits and refunds for low-income communities

Focus: Low-income New Yorkers

Reduce the rate of unbanked and underbanked New Yorkers to build financial stability

Focus: Low-income New Yorkers

Co-design, with people in custody, a racial equity and efficacy rubric for all programs offered across DOC facilities to ensure the needs of people in custody are met

Focus: People in custody / justice-involved

Increase awareness of grant opportunities in racially diverse and historically underserved communities to support access to cultural experiences

Focus: Underserved communities · Underserved neighborhoods (unspecified)

Ensure equitable access to agency-distributed public information on construction projects through expanding language access and plain language updates

Focus: Immigrants / LEP

Partner with advocates and community partners to address the disproportionate impacts of the rising cost of drinking water on low-income communities of color, and other vulnerable communities

Focus: Low-income New Yorkers

Identify and address barriers to access to DOF services in all communities, in all five boroughs, especially those historically underserved, so that customers can better receive available benefits and address violations to reduce disparities

Focus: Underserved communities · Citywide

Support implementation of the Cannabis Law licensing scheme to curb the rate of unlicensed sellers so that communities historically impacted by criminalization can benefit from this economic pathway

Focus: Underserved communities · Underserved neighborhoods (unspecified)

Enhance outreach efforts citywide, prioritizing historically underserved neighborhoods based on agency disparity analysis, to increase awareness of property tax exemption and rent freeze programs, payment plan options for property taxes and other city debt, and prevention efforts for deed theft

Focus: Underserved communities · Citywide

Create and implement a structure to report bias (implicit and explicit) and interpersonal, institutional, and structural racism within the NYC Health Department

Focus: General

Identify priority neighborhoods considering current Action Center catchment areas for focused agency investment and programming to address health inequities and distribute resources where they are most needed

Focus: General · Priority neighborhoods

Develop and integrate specific racial equity goals, based on agency data, into the City’s HealthyNYC campaign for healthier, longer lives during the next five-year goal- setting process

Focus: General

Establish the NYC Health Department as a Response Ready organization that responds equitably, effectively, and rapidly to the full range of public health issues that affect NYC residents, while looking after the wellness of its staff

Focus: Agency staff / employees

Eliminate ethnic and racial inequities in patient satisfaction for NYC Health Department’s Article 28 and 36 programs, fostering inclusivity and equity and elevating the standard of care offered

Focus: General

Support existing and cultivate new park partner groups through building capacity and providing technical assistance and resources to foster sustained civic engagement in parks within underserved communities

Focus: Underserved communities · Underserved neighborhoods (unspecified)

Expand equitable access to mental health and substance use services for individuals on probation

Focus: General

Expand access to our library and archival collections by increasing partnerships with community-based organizations in historically underserved neighborhoods in the city so that all New Yorkers have the opportunity to readily learn and interact with the agency’s services

Focus: Underserved communities · Underserved neighborhoods (unspecified)

Continue to integrate racial and geographic data into agency decision making on investment in cleaning programs and develop equity-related performance indicators

Focus: General

Expand access to agency benefits and services to combat economic instability, which is disproportionately experienced by racial/ethnic minorities and underserved populations

Focus: Underserved communities · Underserved neighborhoods (unspecified)

Address racial inequities in access to stable housing through improving connections for clients in shelter to permanent housing and strengthening access to community-based homelessness prevention programs

Focus: General

Build meaningful relationships with underserved communities to be more responsive to local needs while fostering greater trust

Focus: Underserved communities · Underserved neighborhoods (unspecified)

Support Veterans in gaining greater awareness of affordable and supportive housing opportunities, informed by agency disparity analysis

Focus: Veterans

Increase awareness and understanding of DYCD’s programs and strengthen community voice by expanding opportunities for input that informs decision-making

Focus: General

Prioritize DYCD’s investments in communities with the highest needs using a data driven approach

Focus: General

Expand NYCEDC’s financial investment into economic mobility strategies to support disadvantaged New York City communities and reduce income and wealth disparities

Focus: General

Analyze Citywide medical emergency response times alongside neighborhood demographics to assess potential racial disparities and identify opportunities for resource allocation or reallocation to ensure equitable service delivery

Focus: General · Citywide

Accelerate efficiency and accessibility initiatives in LPC’s regulatory work to ensure a fair process for all New Yorkers and invest in an educational program on LPC’s permitting process to build transparency

Focus: General

Build an environment that values racial equity and provides our colleagues with a greater knowledge of the related theories of justice so they may apply that knowledge when providing counsel to or defending City agencies

Focus: General

Foster an increased connection between the Law Department and community members, especially those marginalized, to build more pathways for community engagement in our work

Focus: Underserved communities · Underserved neighborhoods (unspecified)

Expand opportunities for unionized civil service members to better achieve a rate of pay consistent with the NYC True Cost of Living standards

Focus: General

Prioritize agency outreach in engaging underutilized vendors based on agency disparity analysis

Focus: Older adults

Enhance language access in all agency trainings and communication so that historically underserved communities can more easily access information about existing procurement pathways

Focus: Immigrants / LEP; Underserved communities · Underserved neighborhoods (unspecified)

Increase awareness of agency programming in communities of color and immigrant communities to increase engagement with government-supported entertainment programs

Focus: Immigrants / LEP

Invest agency programmatic spending in historically underserved New Yorkers through initiatives and programs that seek to increase access and opportunity to quality careers in the entertainment industry

Focus: Underserved communities · Underserved neighborhoods (unspecified)

Conduct outreach to attract diverse candidates for openings in the agency’s production/editing team and continue to help ensure that the programs broadcast on NYC Life represent NYC’s diverse population

Focus: General

Center community voices in the development of an equitable enforcement approach within the NYPD to address systemic issues while fostering trust and collaboration with the communities served

Focus: General

Collaborate with City leadership and subject matter experts to develop an equity-focused lens on emergency planning, operations, and recovery

Focus: General

Increase NYCEM's community engagement and outreach to improve emergency preparedness in Taskforce on Racial Inclusion & Equity (TRIE) neighborhoods

Focus: General · TRIE priority neighborhoods

Build NYCEM capacity to increase outreach to people speaking a language other than English and multilingual New Yorkers to ensure that access is not a barrier in emergency communication

Focus: Immigrants / LEP

Enhance heat season Cool Options messaging in TRIE neighborhood areas to reduce heat-related illness among vulnerable populations

Focus: Older adults · TRIE priority neighborhoods

Ensure 2030 census data informs NYCEM's commitment to provide and expand language support in communications to people speaking a language other than English and multilingual New Yorkers through Notify NYC

Focus: Immigrants / LEP

Invest in robust language access improvements to ensure equitable care for our diverse patient population

Focus: Immigrants / LEP

Prioritize access to care to advance health equity for all patients

Focus: General

Increase access to care

Focus: General

Advance comprehensive training programs and specialized services to meet the unique health needs of LGBTQ+ individuals

Focus: LGBTQ+

Identify and reduce health disparities of vulnerable communities

Focus: General

Enhance current processes in place to provide on-demand video remote interpretation for deaf or hard of hearing residents who require American Sign Language (ASL) interpretation, thereby supporting NYCHA efforts to ensure all low-income New Yorkers can fully participate in NYCHA services and support programs.

Focus: Low-income New Yorkers; NYCHA residents

Continue to expand language access to NYCHA residents, Section 8 participants, and members of the public who participate in or are exploring participation in NYCHA’s affordable housing.

Focus: Immigrants / LEP; NYCHA residents

Through a resident-engagement focused process, address historical infrastructural challenges in underserved communities by prioritizing rehabilitation or redevelopment in the highest need NYCHA housing units

Focus: NYCHA residents; Underserved communities · Underserved neighborhoods (unspecified)

Ensure that NYCPS makes consistent and timely payments to Community Based Organizations, Family Child Care Networks, and other partners who play a key role in serving communities of color

Focus: Children & families

Strengthen training for agency leadership to build internal knowledge and commitment to racial equity work

Focus: General

Prioritize racial equity training for all agency personnel to understand the need for the work and how personnel can uphold these values

Focus: General

Continue to invest resources in and expand existing innovative OCME programs that reduce racial disparities, such as the innovative Drug Intelligence and Intervention Group (DIIG) program

Focus: General

Leverage OLR spending power to advance equity in the work of our partners and strengthen a commitment to racial equity in their services. OLR will continue to implement and evaluate goals going forward to ensure they are consistent with federal, state and local law.

Focus: General

Ensure all NYC employees maximize their benefits and obtain the full value of their employment by increasing participation in OLR programs through targeted and tailored outreach and program design

Focus: Agency staff / employees

Invest in Public Computer Centers (PCCs), digital skills training, and support awareness of their services

Focus: General

Strengthen and increase education for TLC-licensed drivers to reduce discriminatory service refusal and support drivers in knowing their rights and the resources they need in their career

Focus: TLC drivers

Address digital and language access barriers faced by TLC-licensed drivers and the public in navigating agency services

Focus: Immigrants / LEP; TLC drivers