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H+H · Agency plan

NYC Health + Hospitals

Preliminary REP pages 233-237

Plan area: Health and Wellbeing

1 Short-Term 3 Medium-Term 3 Long-Term

Mission & Commitment

NYC Health + Hospitals is the largest municipal healthcare system in the United States, serving more than a million New Yorkers annually across 11 acute care hospitals, Gotham Health community-based clinics, and a range of other facilities. H+H is committed to providing equitable, high-quality care to all patients, eliminating disparities in health outcomes, expanding mental health services, addressing social determinants of health, and building a diverse and culturally competent workforce.

Short-Term Goals

Foster a culture of inclusion and belonging from frontline staff to executive leadership to strengthen culturally competent care

Population focus: Agency staff / employees

Goal ID: H+H-G01

Medium-Term Goals

Invest in robust language access improvements to ensure equitable care for our diverse patient population

Population focus: Immigrants / LEP

Goal ID: H+H-G02

Long-Term Goals

Advance comprehensive training programs and specialized services to meet the unique health needs of LGBTQ+ individuals

Population focus: LGBTQ+

Goal ID: H+H-G06