OTI · Agency plan

Office of Technology and Innovation

Preliminary REP pages 209-215

Plan area: Infrastructure and Environment

4 Short-Term 2 Medium-Term 3 Long-Term

Mission & Commitment

The Office of Technology and Innovation (OTI) drives digital transformation across city government and works to close the digital divide. The plan acknowledges that 35% of Black households and 36% of Hispanic households in NYC lack broadband access. OTI's equity goals focus on expanding broadband access to underserved communities, addressing algorithmic bias in city government systems (consistent with Community Equity Priority #5), improving digital literacy, and building a diverse tech workforce.

Short-Term Goals

Short-Term Workforce Diversity & Staff Training

Provide mandatory anti-bias training for all staff involved in the hiring process to promote an equitable hiring process

Population focus: Agency staff / employees

Goal ID: OTI-G01

Short-Term Technology, Digital Access & AI

Build out MyCity to include additional City services while centering on the needs of underserved communities to reduce barriers in access and usage of critical services

Population focus: Underserved communities

Geographic focus: Underserved neighborhoods (unspecified)

Goal ID: OTI-G02

Short-Term Community Engagement & Participation

Invest in Public Computer Centers (PCCs), digital skills training, and support awareness of their services

Population focus: General

Goal ID: OTI-G03

Short-Term Technology, Digital Access & AI

Draft and publish a comprehensive citywide plan for expanding and promoting affordable home access to broadband internet in communities with fewer options for low-cost broadband, pursuant to Local Law 153 of 2025

Population focus: General

Geographic focus: Citywide

Goal ID: OTI-G04

Medium-Term Goals

Medium-Term Housing Affordability & Homeownership

Expand affordable broadband access for NYCHA and other affordable housing residents to eliminate disparities in access to information, resources, and opportunities

Population focus: NYCHA residents

Goal ID: OTI-G05

Medium-Term Housing Affordability & Homeownership

Strengthen cooperation and cohesion for citywide digital equity efforts.

Population focus: General

Geographic focus: Citywide

Goal ID: OTI-G06