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TLC · Agency plan

Taxi and Limousine Commission

Preliminary REP pages 216-220

Plan area: Infrastructure and Environment

2 Short-Term 2 Medium-Term 2 Long-Term

Mission & Commitment

The Taxi and Limousine Commission (TLC) licenses and regulates NYC's taxi, car service, commuter van, and app-based vehicle industries. The for-hire vehicle industry is predominantly composed of drivers from communities of color who often face systemic economic vulnerabilities. TLC's equity goals address driver economic security, access to low-interest financing for accessible vehicles, combating deceptive business practices targeting drivers, and expanding language access.

Short-Term Goals

Research and pilot additional ways of ensuring TLC-licensed services are available to all communities, especially communities of color and low-income communities

Population focus: Low-income New Yorkers

Goal ID: TLC-G01

Strengthen and increase education for TLC-licensed drivers to reduce discriminatory service refusal and support drivers in knowing their rights and the resources they need in their career

Population focus: TLC drivers

Goal ID: TLC-G02

Medium-Term Goals

Address digital and language access barriers faced by TLC-licensed drivers and the public in navigating agency services

Population focus: Immigrants / LEP; TLC drivers

Goal ID: TLC-G03

Ensure that the needs and priorities of TLC-licensed drivers inform the design of TLC Connect so that drivers, especially those of marginalized backgrounds, encounter fewer administrative barriers

Population focus: TLC drivers; Underserved communities

Geographic focus: Underserved neighborhoods (unspecified)

Goal ID: TLC-G04

Long-Term Goals

Address the role TLC-licensed vehicle emissions play in air pollution to mitigate the disproportionate impact of climate change on communities of color in NYC

Population focus: General

Goal ID: TLC-G05

Ensure the inclusion of all New Yorkers in our services by expanding accessibility in for-hire vehicle services

Population focus: General

Goal ID: TLC-G06