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NYCHA · Agency plan

NYC Housing Authority

Preliminary REP pages 149-156

Plan area: Housing and Preservation

3 Short-Term 3 Medium-Term 2 Long-Term

Mission & Commitment

The NYC Housing Authority's (NYCHA) mission is to provide quality housing for New Yorkers that is sustainable, and safe, while fostering opportunities for economic mobility. As a public housing agency (PHA), NYCHA acknowledges its role and responsibility to: provide safe and affordable housing fulfilling its core mission; comply with all federal, state, and local regulations including lead-based paint regulations; support development of additional programs that foster opportunities for economic mobility among residents; maintain transparent operations and decision-making processes; engage residents in decision-making and policy development processes; and address environmental health concerns in its developments, recognizing the historical impact poor environmental conditions can have on low-income communities.

Spotlight wins

NYCHA has made significant progress in addressing mold and leak issues in NYCHA Public Housing Apartments: approximately 92% decline in the median days to inspect for mold from 24.6 days in March 2022 to two days in March 2026; approximately 81% reduction in the number of open Ombudsperson Call Center cases from over 2,000 open cases in March 2022 to 380 cases as of March 2026; approximately 53% decline in the average number of mold inspections created per week from 508 WOs in 2020 to 241 WOs in 2025.In the 2024-2025 heat season, NYCHA resolved its heat outages on average in 6.85 hours. 100% of outages (512 out of 512) were resolved within 24 hours.As of March 5, 2026, NYCHA has converted 31,472 apartments to the Project-Based Section 8 program through PACT. 28 projects have converted through PACT. Of those apartments, 13,060 have completed repair work, representing over $2.6 billion in capital investment. The remaining 18,412 apartments are under construction, representing $7.24 billion in repairs. In addition, NYCHA currently has 12,758 apartments in some phase of planning and engagement work representing $6.17B in capital repairs. Overall, NYCHA has over 44,000 units in its PACT pipeline, representing over $16.09 billion in capital repairs.In 2025, the Trust executed design-build contracts for Nostrand Houses and Bronx River Addition, totaling $493 million, to improve living conditions for over 2,100 residents.Partners in Preservation (PiP) successfully piloted from 2019 to 2021 and now expanded across much of the City, supports tenants in combating harassment and displacement by fostering greater coordination between government agencies, community-based organizations, and legal service providers.

Short-Term Goals

Short-Term Workforce Diversity & Staff Training

Educate supervisors and managers on their roles and responsibilities concerning employees or residents with disabilities

Population focus: People with disabilities; Agency staff / employees

Outcome & strategies

Outcome: By November 2026, achieve expanded knowledge and awareness of current applicable reasonable accommodation processes and laws, as well as accessibility requirements pursuant to the Americans with Disabilities Act and broader Fair Housing regulations.

  • Targeted training to NYCHA supervisors and managers on employee reasonable accommodation processes and resident services for ASL interpretations

Goal ID: NYCHA-G01

Short-Term Language Access & Translation

Enhance current processes in place to provide on-demand video remote interpretation for deaf or hard of hearing residents who require American Sign Language (ASL) interpretation, thereby supporting NYCHA efforts to ensure all low-income New Yorkers can fully participate in NYCHA services and support programs.

Population focus: Low-income New Yorkers; NYCHA residents

Outcome & strategies

Outcome: By November 2026, implement enhanced processes and technical support for NYCHA staff communicating with residents or housing applicants who require ASL interpretation to effectively communicate.

  • Onboard vendor who provides on-demand video remote interpretation services and train applicable NYCHA staff who regularly interface with residents on how to request such services on these residents' behalf.

Goal ID: NYCHA-G02

Short-Term Housing Stability & Anti-Displacement

Improve access to and effectiveness of services and supports available to Public Housing residents struggling to remain current on necessary rental payments

Population focus: NYCHA residents

Geographic focus: NYCHA / public housing

Outcome & strategies

Outcome: By the end of 2026, meet or exceed 10 resident inquiries for each HRA benefits enrollment event, target communication related to rent arrears payment options, and connect residents with administrative hearings and housing court with legal professionals.

  • Collaborate with HRA to continue HRA enrollment events hosted on NYCHA campuses, targeting benefit enrollment efforts at developments with the highest rent delinquency rates.
  • Launch targeted communication efforts to residents with persistent arrears through direct email, phones, flyers, door knocking, and one-on-one office meetings to raise awareness of available payment options.
  • Connect residents to Right-to-Counsel services by referring them to nonprofit legal services organizations for free legal representation and advice during administrative and Housing Court proceedings.

Goal ID: NYCHA-G03

Medium-Term Goals

Medium-Term Housing Quality & Code Enforcement

Provide safe and healthy housing to underserved communities through expanding timely response to lead based paint, mold, and pests.

Population focus: Underserved communities

Geographic focus: Underserved neighborhoods (unspecified)

Outcome & strategies

Outcome: By 2028, remedy deficient physical conditions in NYCHA properties by making physical and operational improvements to deliver results for residents across the city.

  • Address issues of pests at developments through Integrated Pest Management (IPM), focused on prevention and directing resources to address the root causes of infestations
  • Continue the Mold and Leaks Restore and Renew (MLRR) program, which provides skilled trades and administrative resources to select high-need developments with a high volume of aged, open mold and leak work orders

Goal ID: NYCHA-G04

Medium-Term Workforce Development & Employment

Expand resident connection to high-quality employment and educational services by leveraging federal grant, city, and partner resources

Population focus: Older adults

Outcome & strategies

Outcome: By 2028, launch and complete five (5) funded economic opportunity initiatives for low-income New Yorkers.

  • Continue implementation of U.S. DOL funding for the NYCHA YouthBuild program to provide job training, educational services, occupational skills training, leadership development, and high-quality post-program placement services for at-risk young adults from Brownsville, Brooklyn.
  • Continue implementation of received HUD funding for the Coney Island Jobs-Plus program which provides customized employment services, financial counseling, rent-based incentives, and peer to peer support to working age residents in targeted NYCHA Developments.
  • Collaborate with MOERJ on the Bronx Expansion programs which include NYCHA's Family Self Sufficiency (FSS) program, the NYCHA Resident Training Academy (NRTA) construction track, and meals expansion programs.

Goal ID: NYCHA-G05

Medium-Term Language Access & Translation

Continue to expand language access to NYCHA residents, Section 8 participants, and members of the public who participate in or are exploring participation in NYCHA’s affordable housing.

Population focus: Immigrants / LEP; NYCHA residents

Outcome & strategies

Outcome: By end of 2027, release an updated Language Access Implementation Plan as well as implement necessary improvements and enhancements to NYCHA's provision of language access services.

  • Utilize self-reporting data submitted by residents and applicants to determine current language access needs
  • Review requests for interpretation and translation to determine current language access needs
  • Ensure necessary awareness exists so that those who would like to utilize language access services understand that such services are available and how they may be accessed.

Goal ID: NYCHA-G06

Long-Term Goals

Long-Term Equity in Agency Programs, Services & Resource Allocation

Through a resident-engagement focused process, address historical infrastructural challenges in underserved communities by prioritizing rehabilitation or redevelopment in the highest need NYCHA housing units

Population focus: NYCHA residents; Underserved communities

Geographic focus: Underserved neighborhoods (unspecified)

Outcome & strategies

Outcome: By 2034, have begun or completed substantial rehabilitation or redevelopment in 25,000 units under the Trust model, and by 2028, have entered at least 62,000 units for rehabilitation or redevelopment under the PACT model.

  • Transfer the initial 25,000 apartments to the New York City Public Housing Preservation Trust (the Trust) to improve residents' quality of life through comprehensive building renovations while preserving all their rights and protections including permanently affordable rent
  • Continue the Comprehensive Modernization Program
  • Continue rehabilitation and redevelopment through the Permanent Affordability Commitment Together (PACT) model

Goal ID: NYCHA-G07

Long-Term Workforce Diversity & Staff Training

Promote economic mobility and job opportunities for low-income residents and equitable access to agency contracting opportunities by meeting required commitments to Section 3, and other resident hiring goals

Population focus: Low-income New Yorkers

Outcome & strategies

Outcome: By 2034, continue to make best efforts to achieve Federal Section 3 benchmarks.

  • Continue adhering to the Section 3 federal regulation and ensuring the compliance of contractors to increase employment opportunities among NYCHA residents
  • Update the interim standard procedure to incorporate key changes to Section 3 and work on training materials for NYCHA
  • Support NYCHA Entrepreneurs (NYCHAPreneurs) by expanding participation in NYCHA's free business accelerator programs that empower residents and Section 8 voucher holders to start and grow profitable food and home-based childcare businesses

Goal ID: NYCHA-G08

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